Your personal data matters to us. This page explains exactly what information we collect, why we collect it, how we keep it safe, and what rights you have as a Filipino player on our platform.
Last updated: 1 January 2025 · Applies to all registered players in the Philippines
When you register a maxwin account, we collect your name, date of birth, email address, mobile number, and any identity documents you submit for verification. This information is required to confirm your eligibility as a Filipino player aged 21 and above and to comply with applicable regulations. We also collect payment details — such as your GCash number or bank account information — solely to process deposits and withdrawals in Philippine pesos. You may update your profile details at any time by contacting our support team. Providing accurate information is a condition of your account, and submitting false details may result in account suspension.
When you use the maxwin platform — whether on mobile or desktop — we automatically collect certain technical data to keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, session timestamps, and the pages or game categories you visit within the platform. We use this data to detect unusual login activity, prevent fraud, and improve the overall performance of the site for Filipino players. We do not use this technical data to build advertising profiles or share it with external marketing networks. Log data is retained for a limited period and then deleted in accordance with our internal data retention schedule.
maxwin uses essential cookies to maintain your login session, remember your language preference, and ensure the platform functions correctly on your device. We do not use third-party advertising cookies or cross-site tracking technologies. Session cookies are deleted automatically when you close your browser, while preference cookies may persist for up to 30 days to save your settings between visits. You can manage or clear cookies through your browser settings at any time, though doing so may affect certain platform features such as staying logged in. By continuing to use the platform, you consent to our use of essential cookies as described here.
We do not sell, rent, or trade your personal data to any third party for commercial purposes. We may share limited information with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and these partners are contractually required to handle your data securely and only for the purpose we specify. We may also disclose information to regulatory authorities or law enforcement agencies in the Philippines when required by law or to protect the rights and safety of our players. Any third-party partner we work with is subject to strict data processing agreements that prohibit them from using your data for their own purposes. We will always notify you of any material change to how your data is shared, to the extent permitted by law.
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS, and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities in accordance with applicable law.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012, including the right to access the personal data we hold about you, the right to correct inaccurate information, and the right to request deletion of your data where no legal obligation requires us to retain it. You may also object to certain types of processing, such as receiving promotional communications, and we will honour such requests promptly. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We aim to respond to all data rights requests within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of your maxwin account after any update is published constitutes your acceptance of the revised policy. If you have any questions about this policy or how your data is used, please reach out to our support team at any time.
Quick answers to what Filipino players ask most about data and privacy on maxwin.
No. maxwin does not sell, rent, or share your personal data with advertisers or any third party for commercial marketing purposes. The information you provide when registering and playing is used solely to operate your account, process payments in Philippine pesos, verify your identity, and keep the platform secure. We work with a small number of trusted service providers — such as payment processors — who are contractually bound to use your data only for the specific task we assign them. If you ever have concerns about how your data is being used, you can contact our support team at [email protected] and we will respond promptly.
You can request a copy of the personal data we hold about you by emailing [email protected] from the email address registered to your account. Please include your full name, account username, and a clear description of the data you would like to access. We aim to respond to all data access requests within 15 business days in accordance with the Data Privacy Act of 2012. In some cases, we may need to verify your identity before releasing any information to ensure your data is not disclosed to an unauthorised party. There is no fee for making a data access request.
Yes. You have the right to request deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records. For example, transaction records may need to be kept for a defined period under Philippine financial regulations. To request account closure and data deletion, contact our support team at [email protected] with your account details and your specific request. We will confirm what data can be deleted immediately and what must be retained, along with the retention period that applies. Once the retention period expires, all remaining data will be permanently deleted from our systems.
You can opt out of promotional communications at any time by contacting our support team at [email protected] and requesting to be removed from our marketing list. We will process your opt-out request within a reasonable timeframe, and you will no longer receive promotional emails or SMS messages after that point. Please note that opting out of marketing does not affect transactional messages — such as deposit confirmations, withdrawal notifications, or security alerts — which are necessary for the operation of your account. If you continue to receive promotional messages after opting out, please contact us again so we can investigate and resolve the issue promptly.
Our support team is available 24/7 to help Filipino players with any privacy-related questions. You can also visit our FAQ page for quick answers about your account and how the platform works.